Restocking Fees
A restocking fee is a percentage of the item’s price, depending on the type of item and the condition in which it is returned.
Return Request | Restocking Fees |
The buyer changes their mind* about a purchase and returns an item in the original condition within the return window. | Yes. Up to 30% of item’s price. |
The buyer receives damaged or defective item. | No. The seller can file a claim with the carrier or insurance company, if insurance was purchased. |
The buyer changes their mind* about a purchase but the seller receives the item damaged or materially different than how it was originally shipped to the buyer. | Yes. Up to 50% of item’s price. |
The buyer returns an item they received materially different from what they ordered. | No |
Any other reason not listed here. | Refer to About Our Return Policies. |
* The customer returns the item for one of the following reasons:
- Accidental order
- Better price available
- No longer needed/wanted